13 years designing complex products across healthcare and beyond.
I've been designing complex products for 13 years. I started my career in the agency space, which meant learning fast, working across every industry, and developing an instinct for what makes communication land and why strategy matters. That foundation still shows up in how I work. I care about craft, I think about the whole system, and I don't separate visual design from product thinking.
Most of the last six years have been in healthcare and telehealth. Designing for clinicians making medication decisions, patients navigating eligibility and insurance, care teams coordinating across broken systems. That environment taught me to be rigorous and to work closely with engineering, product, and clinical stakeholders who rarely speak the same language. The workflows are dense, the constraints are real, and a confusing screen isn't just a bad experience. It has consequences.
The same thinking applies anywhere the work is genuinely hard. Regulated industries, complex enterprise systems, early-stage products that don't have a defined shape yet. Most recently that's included AI-powered tools designed for non-technical users navigating complex information. That mindset doesn't stay in one industry.
I believe the best product design happens when visual craft and systems thinking work together. When something is not only well-considered but built to hold up under real pressure.
I start by understanding the problem deeply before touching a frame. Research informs structure. Structure informs craft. And at every stage I'm asking whether the design holds up against the real constraints of the business, the user, and the system around it.
I don't open Figma until I understand what we're actually solving. Research builds the structure. Structure informs the craft.
I work best embedded in the product process, not brought in to polish something already decided. I push back when scope isn't clear enough to build something that holds up.
Individual screens are part of a larger system. I design for what happens six months after something ships, not just what looks right in review.
Every design choice has a downstream effect on the roadmap, the team, the metric. I stay close to that context so I'm designing for the right outcome, not just the right screen.
Designing across industries has sharpened how I navigate complexity, collaborate across disciplines, and build systems that serve real people.